Section 4: Right of Withdrawal

1. Consumers as stated in Paragraph 13 BGB (Book of German Civil Law) are natural persons with whom business relations are entered into, and to whom neither a commercial nor an independent professional function can be apportioned. Consumers can cancel their orders within two weeks without having to give a reason in written form (i.e., letter, fax, e-mail) and/or through the return of goods to:
persolog GmbH, Königsbacher Strasse 21
75196 Remchingen, Deutschland
E-Mail: mail@persolog.com
Fax: + 49 (0)7232-3699-44.
The time limit begins at the earliest upon receipt of these instructions. The timely dispatch of the notice of cancellation or of the goods is sufficient to preserve the period of cancellation. Notice of cancellation is to be sent to the above address. If orderly instructions are lacking, the right of cancellation expires six months after conclusion of contract at the latest. In the case of delivery of goods, the time period does not begin before the day of receipt by the consignee.
2. A right of cancellation does not exist for audio or video recordings (e.g., CDs, video cassettes, DVDs) or software that has been unsealed by the orderer, nor for services transmitted online (e.g., downloadable software). The right of cancellation likewise does not exist for goods that are by definition unsuitable for return (e.g., sealed goods after the seal has been broken). A right of cancellation does also not exist for goods obtain at auction, if the regulations of the Distance Selling Act do not apply (e.g., personal purchase by us in house), or for goods that have been prepared according to customer specifications and/or have clearly been tailored to the orderer's needs and/or due to their nature are unsuitable for return, or if the expiry date has been exceeded.
3. Consequences of Cancellation
In the event of the efficacious exercise of the right of cancellation, services received by both parties are to be granted back and uses drawn, if applicable, (e.g., consumer benefits) are to be returned. In case of degeneration of the goods, compensation can be claimed. This does not apply if degeneration of the goods can be exclusively traced back to their inspection – which might have perhaps been the case of a buyer in a retail shop. As for the rest, the buyer can avoid compensatory obligation by not using the goods as the owner thereof and refrains from doing anything that could influence their value. Insofar as the buyer is a consumer as stated in Paragraph 13 BGB (Book of German Civil Law), he must bear the cost of return consignment up to a value of EUR 50.00, unless the goods delivered are at variance with those ordered. Business people, on the other hand, must bear the costs of return regardless of the order value.